Company Profile: Cybernet-SlashSupport (CSS) ( http://www.csscorp.com ) is a global technology solutions provider to enterprises, consumers & technology companies. Cybernet Slashsupport is dedicated to providing clients superior support services they need to succeed in today's competitive marketplace. Having worked with many leading companies, we have amassed a treasure trove of technology and customer support expertise.
The centre has handled over 35 million requests for 600+ products & services, and is rated by the Black Book of Outsourcing as #1 in the mid-market ITO segment. We blend highly qualified professionals and top-of-the-line knowledge resources to deliver a world-class, knowledge-centric support experience to you. Our proven support model eliminates risk from any outsourcing challenge, is guaranteed to meet your needs, is cost-effective and includes a reliable delivery platform.
Technical Support Engineer
Job Description
:
* Responsible and accountable for providing phone and first level technical support to internal and external users regarding all computer systems, network devices
* Responsible and accountable for logging all calls, emails and walk-up requests in the call tracking system
* Responsible for maintaining customer service levels and performance levels as required by the performance objectives set by Management.
* Willing to work in International Time Zones
http://www.ChetanaS.org
Candidate Profile:
Basic understanding of TCP/IP and network operations.
General PC hardware knowledge and experience.
Customer Service / Helpdesk experience required
Ability to work in a fast paced environment.
Ability to be an effective team player and be empathetic
Experience: 0-1 Years
Interested candidate can walkin for an interview from Monday to Friday and ask for Ambika.
Contact: Asit Singh
Cybernet - SlashSupport
2nd & 3rd Floor, No. 81, MBC Towres,
T.T.K. Road, Alwarpet, Chennai 18
Email: asit.ajaysingh (at) csscorp (dot) com
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